Payment Policy

The applicable subscription price, billing period, and relevant plan information will be displayed before payment.

Customers should review the selected plan and amount before confirming payment.

PhysioFlow may accept electronic payments through Paymob and supported payment methods made available through the payment gateway.

Available payment methods may change depending on payment-provider availability and applicable payment-network requirements.

Electronic payment transactions may be processed through Paymob or other authorized payment service providers.

Payment information entered within a payment provider's secure checkout environment is processed by the relevant payment provider.

The amount presented to the customer before confirming the transaction represents the amount charged for the selected PhysioFlow service, subject to any taxes or charges that are lawfully required and clearly disclosed before payment.

Customers will not be charged an additional fee solely because they choose an electronic payment method unless such a charge is lawfully required and clearly disclosed.

After a successful payment, PhysioFlow may provide or send confirmation containing relevant transaction information.

Customers should retain payment confirmations for their records.

Successful payment does not necessarily mean that the PhysioFlow account has completed the full activation process.

Where account verification or approval is required, the account may remain under review after payment until the applicable onboarding requirements are completed.

A subscription will not be considered successfully paid unless confirmation of a successful transaction is received from the payment processor.

If a transaction appears unsuccessful but the customer believes an amount was deducted, the customer should contact PhysioFlow and provide the relevant transaction information so the payment can be investigated.

If a customer believes that the same transaction was charged more than once or that an incorrect amount was charged, the customer should contact PhysioFlow.

Confirmed duplicate or incorrect charges may be refunded through the original payment method after verification.

Customers who believe that a transaction was unauthorized or incorrect should contact PhysioFlow promptly so that the transaction can be investigated.

PhysioFlow may request reasonable transaction information necessary to investigate the payment.

Customers should never send full card numbers, PINs, passwords, or card security codes to PhysioFlow support.

PhysioFlow does not intentionally store customers' full payment card numbers or card security codes within the PhysioFlow application.

Card transactions are handled through the applicable authorized payment infrastructure.

Approved refunds are handled according to the PhysioFlow Refund & Cancellation Policy and applicable payment-provider procedures.