Refund & Cancellation Policy

Cancelling a subscription prevents future renewal where recurring renewal applies.

Cancellation does not automatically mean that a payment already completed will be refunded.

Refund requests are reviewed separately under this policy.

Customers who believe they are entitled to a refund should contact PhysioFlow using the official contact information provided on the website.

The customer may be asked to provide:

• account or registered email;
• transaction reference;
• payment date;
• amount paid;
• reason for the refund request.

Customers must not provide full card numbers, PINs, passwords, or card security codes.

Refund requests may be considered in circumstances including:

• confirmed duplicate payments;
• confirmed incorrect charges;
• payment for a service that PhysioFlow is unable to provide;
• other circumstances where a refund is required by applicable law;
• other cases approved by PhysioFlow after reviewing the circumstances of the request.

Eligibility for a refund may depend on the nature of the subscription, account activation status, service usage, reason for the request, and applicable legal requirements.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Where an electronic payment refund is approved, the refund will normally be processed through the payment infrastructure used for the original transaction and returned to the original payment method where required by the payment provider.

Refunds for card transactions should not be requested as cash payments or redirected to an unrelated card or payment method.

Electronic refunds are subject to the procedures and technical capabilities of the applicable payment provider and payment network.

For transactions processed through Paymob, standard electronic refund processing is generally performed through Paymob's systems against the original transaction and payment method.

The Paymob merchant system referenced by PhysioFlow's payment arrangement generally supports merchant-initiated refunds for up to 90 days from the original transaction date, subject to applicable payment-network dispute procedures and legal requirements.

This 90-day processing period does not remove or limit any rights that a customer may have under applicable law.

Once PhysioFlow approves and initiates a refund, the time required for the refunded amount to appear in the customer's account may depend on the payment provider, card network, issuing bank, or other financial institution.

PhysioFlow cannot guarantee the exact time required by external financial institutions to complete the credit to the customer's account.

Where recurring subscription renewal is available, customers may request cancellation to prevent future renewal.

Cancellation does not automatically create a right to refund amounts already paid.

If PhysioFlow receives payment but subsequently determines during the account review process that the account cannot be activated, PhysioFlow will review the payment for refund as appropriate, subject to applicable payment-provider procedures and legal requirements.

Customers are encouraged to contact PhysioFlow first if they believe a transaction is incorrect, duplicated, unauthorized, or otherwise requires investigation.

This allows PhysioFlow to investigate the transaction and, where appropriate, process a refund through the original payment channel.

PhysioFlow may update this Refund & Cancellation Policy to reflect changes to its services, payment-provider requirements, or applicable law.

The current version will be available through the PhysioFlow website.