Privacy Policy

Depending on how PhysioFlow is used, information may include:

• account and registration information;
• clinic and organization information;
• staff and authorized-user information;
• contact information;
• subscription and billing information;
• transaction references and payment status;
• information entered by clinics concerning their patients;
• technical, security, and usage information required to operate and protect the service.

Information may be used to:

• create and manage accounts;
• provide PhysioFlow services;
• manage subscriptions;
• process and verify payments;
• provide customer support;
• maintain security;
• prevent fraud or misuse;
• improve platform reliability and functionality;
• comply with applicable legal and regulatory requirements.

Clinics using PhysioFlow may enter information relating to their patients.

The clinic is responsible for ensuring that patient information is collected and processed lawfully and that appropriate permissions or other legal bases are obtained where required.

PhysioFlow processes such information for the purpose of providing the platform and its clinic-management functionality.

Electronic payments may be processed by authorized third-party payment service providers such as Paymob.

PhysioFlow does not require users to provide full payment card details directly to PhysioFlow where payment information is collected through the payment provider's secure payment environment.

PhysioFlow does not intentionally store customers' full payment card numbers or card security codes within the PhysioFlow application.

Transaction references, payment status, amount, date, and other information required for billing, accounting, support, fraud prevention, or reconciliation may be retained.

Information may be shared only where reasonably necessary with service providers supporting the operation of PhysioFlow, such as payment processing, hosting, infrastructure, communication, security, or other technical services.

Information may also be disclosed where required by applicable law, regulation, court order, or competent authority.

PhysioFlow uses reasonable technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No electronic system can guarantee absolute security.

Users are responsible for protecting their account credentials and should not disclose passwords to unauthorized persons.

Users should notify PhysioFlow if unauthorized account access is suspected.

Information may be retained for as long as reasonably necessary to provide the service, maintain required business and transaction records, resolve disputes, protect the platform, and comply with applicable legal and regulatory obligations.

PhysioFlow handles personal information in accordance with applicable Egyptian data protection requirements, including, where applicable, Egyptian Personal Data Protection Law No. 151 of 2020.

Third-party providers used by PhysioFlow may process certain information according to their own applicable privacy policies and legal obligations.

This Privacy Policy may be updated to reflect changes in PhysioFlow services, legal requirements, security practices, or business operations.

The current version will be published on the PhysioFlow website.

Questions or requests concerning privacy may be submitted through the official PhysioFlow contact information available on the website.